If you change your mind about an item, or have received an incorrect item, we offer a very simple no quibble returns policy.

You may return unwanted goods up to 28 days after delivery.

Exchanges are not offered, please return your item(s) back to us for a refund and place a new order.

All items must be returned to us in a perfect condition (unless faulty or damaged in transit) and will be inspected once we have received the return as we would love to sell the product again.

All items must have intact packaging, including relevant swing tags, labelling, branding and any accompanying marketing material specific to the item.

The item must not be visibly worn, damaged, marked in anyway with pen or grease, washed, smells of smoke, aftershave, perfume, deodorant or washing powder, or is any condition that we deem the item unsaleable.

If your return was purchased as part of a bundle, the complete bundle must be returned to us. We cannot return or exchange only part of a bundle product.

Occasionally we may offer free items with your purchase. If you are returning your item for a refund any free item(s) must also be returned at the same time.

How to return your order

Please wrap items securely and label clearly with your order number on the outside of the packaging. Please post to our distribution office:

Vineyardfactory Returns
c/o Green Snow Ltd
15-17 Mortimer’s Industrial Estate
Ower
SO51 6AF

You are responsible for returning the item to us, please make sure you take adequate steps to ensure the security of the contents during transit back. We cannot be held responsible for exchange or refund if reasonable steps are not taken.

UK Refunds

Refunds will be credited to the original payment method only (for example credit card or PayPal account) and this can take up to 5 working days depending on your bank.

Faulty products

If you believe an item to be faulty you may be entitled to a replacement or full refund providing that:

You contact us within 7 days of receiving your order. If requested, an image is sent of the fault or the item is returned to us (initially at your cost) within 30 days of receiving your request to return the faulty item. Return postage costs will be reimbursed to the equivalent Royal Mail 2nd class charges, however orders over £100 we would also recommend a tracked service. If we can confirm that there was a fault present when we originally despatched the item you will be entitled to whichever we see fit - either a replacement or full refund, including postage charges via your original payment method.

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